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Terms and conditions

General

The website www.alexandravelentza.com is an online store that constitutes the electronic presence of the company Alexandra Velentza (VAT Number: 126273394, Tax Office: ST ‘ Athens) and is located at Melenikou 7, 10447, Athens, TEL: +306979006442.

Acceptance of terms

For the use of our e-shop the visitor must accept the following terms and if he understands them and accepts them fully, only then he can continue and make an order. The user must confirm that he/she is aware of the terms of use that are listed and accept them. Our company may modify, remove or add any time and without prior notice the present terms as well as interrupt temporarily or permanently part or all of its services without any warning as well. The use of our E-shop is the sole responsibility of each user, who understands and assumes responsibility for the use of any part of it. It is forbidden to use in case of non-acceptance of the terms as a whole.

Personal data

Every visitor can browse the online store without giving any personal information. A prerequisite for placing an order is the voluntary disclosure by the user of some personal information. For this reason, you will be asked: Name/Business name, postal address/registered office, telephone, e-mail and credit card number and expiry date in case of selection as payment method of credit Card. The collection of these elements, as the sole purpose, has the provision of quality services and the execution of orders. Every Visitor can browse the online store without giving any personal information. A prerequisite for placing an order is the voluntary disclosure by the user of some personal information. For this reason, you will be asked: Name/Business name, postal address/registered office, telephone, e-mail and credit card number and expiry date in case of selection as payment method of credit Card. The collection of these elements, as the sole purpose, has the provision of quality services and the execution of orders.

Payment Methods
  • Through credit card: You can make your payments via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners. All payments made using a handled card via the “Alpha eCommerce” electronic payment platform of Alpha Bank. For purchases made through a card, the customer is redirected to the Alpha Bank platform where he completes his card information. The card is charged only when the data and validity are checked and certified by the partner bank’s trading system. The customer is the only person responsible for the correct registration and the truth of the credit card details. In any case of purchase, the buyer should be the cardholder of the card used for the respective transaction. In the event of a successful transaction or failure, Alpha Bank updates our store with a reply code and does not transfer details of your credit card. Any errors that occur while the customer is on the Alpha Bank page are not known to us and we have no responsibility.
  • Through MasterPass: You can pay your orders with the MasterPass digital wallet.
  • Through PayPal: You can pay your orders easily, quickly and securely via the PayPal online payment service. Find more information about the PayPal online payment service at: www.paypal.com to secure transactions in case your order is shipped the shipping address should be the same as the address you have in your PayPal account.
  • Through cash on delivery: You can pay your order at the time of receipt.
  • By bank deposit to the following bank account:
    Bank:
    Alpha Bank
    IBAN: GR73 0140 3610 3610 0233 0001 258
    Beneficiary: ALEXANDRA N. VELENTZAPlease provide your order code in the bank transfer comments and send proof of payment for quicker tracking of the payment and sending the order. Bank charges charged by your bank are borne by you. The products are put on hold for 6 days. If the payment has not been received during this time period your order will be canceled.
Security of transactions

The company takes all necessary measures to ensure the personal data and the confidentiality of transactions. The alexandravelentza.com store uses SSL security protocol (Secure Sockets Layer) to trade today, which is the most secure platform for online trading. The SSL protocol encrypts all personal information, credit card number, name and address so that they cannot be read or change during their transfer to the Internet. The protocol SSL (Secure Sockets Layer) is the universal standard for the certification of Web sites to the network users and for the encryption of data between the network users and the Web servers. All information sent with the SSL protocol is protected by a special operating system that automatically verifies whether the data has been altered during transport.

Shipping methods

All shipments are carried out through the ELTA. Shipping costs for shipments throughout Greece are €5.00 and €8.00 for overseas. In case of cash on delivery (valid only for Greece) the charge is €2.00. If the product you ordered is directly available, the shipment takes place within 2 working days. If it is a special order, then it takes 5-10 days to construct and prepare its mission.

In any case you will be informed by email about the progress and the exact date of dispatch. For faster shipping or to check for immediate availability, please contact us at sales@alexandravelentza.com or call + 30 6979006442.

Product returns

If you are not satisfied with your purchase from the online store you can return your product in 10 days from the day the shipment was made. We are willing to change or refund the amount of your order if you have returned the product in excellent condition and in its original packaging. We cannot accept returns of products that have undergone any change or damage without liability of the company. Shipping costs are not refundable unless your order was entirely problematic with the company’s fault.

Limitation of liability

a). Under no circumstances shall the undertaking be liable for compensation to the user for loss of earnings or for damages from any cause, with regard to the operation and use of this site, which he shall carry out on his own initiative, including Any damage caused to the user and comes from delayed download, no download or loss of data when using the site. b) The company is not responsible for any links provided through the site. c) The user is responsible for paying the relevant fees and any related costs that will be caused by the use of the site. D) The Company reserves the right to immediately discontinue access to the site to any user who violates the applicable terms of use.

The terms of use that are listed and the use of this website are governed like all stores by Greek law and the laws of the European Union in force. If any of the terms listed is deemed invalid then this will not affect the validity of the other terms. For any dispute arising out of the use of our online store either on the application or by interpreting these Terms of use, the Greek courts are responsible for the resolution.